Energy Watch is committed to best privacy practice. We will adhere to our obligations under relevant privacy legislation including the Privacy Act 1988.
What personal information do we collect?
Energy Watch will only collect information that is related to assessing your energy usage, distributor costs in order to quote you, and when applicable we will collect information required by our preferred electricity and gas providers.
The types of personal information that we may collect include:
This relevant collected information, is passed on securely to the retailer we recommended you to, in order to process your electricity/gas move in or service switch request.
We collect the personal information that you give us through our website, during phone calls, or from relevant written or faxed correspondence.
Why do we collect your personal information?
We collect personal information in order to understand and meet our customers (and potential customers) needs, to conduct our related business activities and meet our legal obligations. It is your right not to give us any information. However, if you choose not to give us the personal information we request, we may not be able to provide you with our service or suggest a electricity/gas plan from our preferred retailers to better suit your needs.
How might we use your personal information?
Generally, we use your personal information to:
Your information will only be disclosed to a Preferred Retailer in the event that:
This information is disclosed solely for the purpose of processing your electricity/gas order. In some circumstances, you may be contacted directly by the preferred retailer for the purpose of confirming information about your electricity/gas order.
DO NOT CALL REGISTER - CONSENT
For the purposes of the Do Not Call Register Act 2006 (if it applies) - by submitting your telephone number to Energy Watch , you give your consent to Energy Watch contacting you by telephone on that number. Your consent will be either an express or deemed consent. For further information click here.
Electronic communications and website access and security
Our website is professionally hosted and operates in a secure environment. While we take all reasonable care to protect your personal information once it is received. We cannot guarantee that information sent and received over the Internet is 100% secure. Sending and receiving information over the Energy Watch website is therefore at the users own risk.
In addition, we collect aggregated non-personally identifiable data from our website to help us maintain and improve delivery of the Energy Watch online service and marketing. This aggregated information assists Energy Watch to improve content and website navigation. Like a number of commercial web site operators, Energy Watch use Google Analytics to measure and analyse internet usage across our web sites. Google Analytics is regarded as a leader in the internet industry in interactive measurement technologies and market research. We use these services to collect the following core information on the usage of our web sites, including:
This aggregate, non-personal information is not accessible by any other party. All pages on our web sites are coded with Google Analytic tracking. This enables Energy Watch to track the number of unique browsers to our web sites. This information is collected and aggregated and in no way does this identify a user personally. We do not and will not marry any data collected with any personal information collected on our web sites. Energy Watch fulfils its obligations under the Spam Act 2003 (Cth) at all times. We will not send you any unsolicited commercial electronic messages without your consent. Energy Watch will not use address-harvesting software under any circumstances.
From time to time, we may send you marketing materials via electronic communication such as email or text message. If you wish to withdraw your consent for us to do this, please contact us at firstname.lastname@example.org.
You can unsubscribe from any Energy Watch mailing list to which you have subscribed, at any time. To unsubscribe, simply email us at email@example.com and advise us of your wish to unsubscribe. Otherwise, call 13 92 82 and we will arrange for your details to be removed. Alternately, click the "unsubscribe" link located at the bottom of our marketing communication emails.
Disclosure of personal information to third parties
Any personal information we collect can be used for what is called a secondary purpose, meaning a purpose other than the original one. For example, we may use the information you have already given us to provide you with information about our other services or promotions that we are conducting. We would only use or disclose this information in such a situation if you would reasonably expect us to do so, or if we have your permission.
We may disclose your personal information to third parties where this is necessary to conduct our activities, these third parties may include:
Energy Watch has requested that its preferred energy retailers maintain the privacy of any personal information we provide to them. The promotions that we conduct for the benefit of our customers frequently involve third party prize suppliers and related parties. In order for these third parties to participate in these promotions it may be necessary for us to disclose your personal information to them. You can let us know that you do not wish for this to occur at any time by contacting us.
Access to personal information
We have put in place safeguards to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. Energy Watch takes reasonable steps to ensure that the information we hold about you is accurate when we use it or disclose it. You should contact us if you think your personal information is incorrect or if you want to remove, update or access your personal information.
Contacting Energy Watch
telephone on 13 92 82
write to us at PO BOX 303 Collins St West, VIC 8007
e-mail us on firstname.lastname@example.org
A request for access needs to include a full description of the personal information requested. If making a request in person, you will be asked for two forms of identification, one of which must have a photograph on it. If you request information over the phone, we will ask you identity- related questions so we can verify you. Your request for privacy information will be documented, as will details of the request and the identity of the person who gave it to you. You will not be charged for accessing your information.
Updated: August 2012